Freight Services

Core Revenue. Core Discipline. Core Responsibility.

Why Freight Matters

Freight is the foundation of most customer relationships.

It drives:

• Revenue volume
• Operational visibility
• Share-of-wallet opportunity
• Cross-selling into customs and parcel

Freight is not transactional. It is strategic.

Modes Supported

Integrated Carriers supports:

• LTL (Less-Than-Truckload)
• FTL (Full Truckload)
• Cross-Border Freight
• Expedited / Time-Critical
• Specialized Equipment (as approved)

Carrier contracts and compliance are centrally managed.

Your Role as an Agent

You are responsible for:

• Developing the customer relationship
• Maintaining margin discipline
• Ensuring shipment accuracy
• Escalating exceptions promptly
• Growing account penetration

You are not responsible for:

• Carrier contract negotiation
• Insurance procurement
• Credit underwriting
• Claims adjudication

Infrastructure handles those functions.

Margin Discipline

Target margin standards protect:

• Your income
• Infrastructure sustainability
• Long-term growth

Repeated discounting below thresholds will trigger review.

Professional selling prevents margin erosion.

Escalation Protocol

Escalate when:

• Carrier non-performance
• Credit concerns
• Large pricing exceptions
• Service failures impacting customer

Do not delay escalation.

Speed protects relationships.

Integration with SoluShipX

SoluShipX provides:

• Carrier rate comparison
• Margin visibility
• Role-based permissions
• Shipment tracking
• Billing transparency

Consistent usage is mandatory.

Freight is not about moving loads.

It is about building durable relationships.